I am familiar with the spa and the family for probably more than five years. My experience has been they work hard and always trying to improve. They hope you will let them know what you like and what you don't like. I am familiar with spas that follow the AZ rules for spas. Most established spas require payment in advance. A number of times I have observed customers saying their wallets were in their cars and then driving away without paying. Tipping at a spa is a higher percentage than at a restaurant. Five or so minutes spent with you in a restaurant but much longer in a spa. Tipping is totally your choice. Therapists see far fewer people. I have not had the problems at Asian Spa Massage I have had at many other spas. Parking is easy. The sign is visable from the street. Easy to drive in or out of the lot. Pricing is the same or less than most spas. Prices have not increased a lot in forty years. The spa is very clean. I get the time I paid for. The massages have been good. I have not observed talking in the hall. My massages were not interrupted with incoming phone calls. If a spa knows you, you can pay after massage therapy. If you need something, such as more time on neck consider saying it more than once and also pointing to the area. If you don't think the massage is going well feel free to advise your therapist. I offer all the above with the idea it is a very good spa and the area would lose a quality business if the spa shut down. I am selfish. I appreciate having very good places to go to.